Pursuant to Governor Roy Cooper’s Executive Order No. 124, the Town of Sims will temporarily suspend the disconnection of delinquent residential utility accounts until May 31st, 2020. During this time, no new late penalties will be assessed.

Customers who are experiencing a hardship due to COVID-19 or whose account is currently past due are encouraged to call the Town to discuss payment arrangement options.

We strongly encourage customers to stay as up-to-date with your payments as possible to avoid building up a large balance that will be difficult to pay off later when the Order expires. All Town provided services will continue to be billed as normal.